FAQs - N E K .
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Exchanges & Returns


Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
  • You receive the wrong item
  • You do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

  • Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
  • Other exceptional circumstances outside the control of nekmassager.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.



If for any reason you would like to exchange your product, perhaps for a different product. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so. All orders cancelled after 48 hours are subject to a $50 administration fee, whether or not your order has shipped. 


1. The items will be shipped within 2-4 working days after the payment confirmed. We are not responsible for any wrong or unavailable address.

2. Please verify with your Customs before purchase. Import duties, taxes and charges are not included in the item price or shipping charges are not included in the item price or shipping charges. Please check with your country’s Customs office and finish the clearance if needed.

4. Note: Check your package before signing it or accepting it, refuse

General Information

Can N E K . Help my sore muscles ?

N E K . works great for injured or sore muscles since it improves blood circulation and eases the unbearable tension under your skin, which also causes some well-deserved relief from stress. It helps ease pain, relieves inflammation and protect against oxidative stress.

It uses to stimulate the nerves for therapeutic purposes. It helps with muscle spasms, nerve pain, and makes you feel so much better by releasing positive endorphins.

Does N E K . help with stress?

All of the symptoms that come with tension in your neck affect your day. Fatigue, headaches, body aches, bad mood and low performance can all be attributed to strain in your neck and upper back. And to make matters worse, the pain seems near impossible to get rid – no matter how much rubbing, rolling, massaging, or pressing on sore spots you do.


What if I told you there was a breakthrough device that could make a real difference?



N E K . Lux is both innovative and very effective, ergonomic design and the scientific, time-tested methods that it uses to target the muscle that surround your neck and sore areas.

N E K . Lux Relax uses three effective tension, pain and stress relief methods.

How to use N E K . Lux ?

  1. Before using, first wet the neck and shoulder, then wear the product to the neck, so that the electrode is closely stick to the neck and shoulder.adjust the product position, open the host and adjust the appropriate massage strength.
  2. Comfortably Wrap the Neck Relax around your neck
  3. Adjust the mode (3 automatic modes to choose from!) and the intensity with press of a button
  4. Sit back, relax, and Enjoy!


Instructions come inside the package

Who can use N E K ?

For anyone suffering from neck pain and cramps, you know yourself just how limiting this can make life. Our neck makes millions of movements per day, moving in ways that we often cannot even perceive. Just about any kind of movement in your body will require neck muscles to spring into action. To live with a sore neck, then, is to live with a sore body.

Suitable for athletes and ordinary people

Another way that the NEK massager helps is that it is suitable for anyone with neck pain. While many athletes use our products, we also see people from all walks of life investing. From the elderly to people with jobs that can lead to lots of neck strains and pains, such as IT and office workers, our tool is suitable for anyone searching for relief.

Can N E K help athletes?

The NEK massager also focuses on getting really deeply into the neck areas, ensuring that muscles are massaged as deeply as is possible without causing injury. This allows for a deeper, more penetrative massage that is sure to lead to lots of positive feedback and recovery opportunities.

Since  this goes deeper than you realistically could with your own hands, this allows for much-improved neck muscle management and can easily improve the condition of your neck.

Post-work(out) recovery

One main reason to use the NEK massager, though, is that it can get into the neck muscle area and really work on the areas most impacted. Whether you had a tough day at work your have just finished an intense and challenging workout, you will find this provides an excellent chance for quicker recovery.

Since it gets deep into the neck muscles, this can be great for making sure you can work out those strains and tight areas with consummate ease.

How to avoid getting neck pain ?

Actionable tips for stopping neck pain

When it comes to neck pain, you have numerous reasons why it happens and also numerous ways to try resolve the issue. Some of the most common ways to end neck pain include:

  • Trying to avoid sitting staring at a screen either on a desktop or on a mobile device for too long.
  • Stretching your neck on a regular basis, giving the muscles the extra flexibility that they need.
  • Going for a neck massage, which with the right application can help to minimise neck pain.
  • Exercising your neck, using various exercise techniques to strengthen and improve neck muscles.

Of course, the main thing that you might wish to focus on when it comes to avoiding neck pain is using a tens electric massage therapy system. With such an electric system, this helps you to quickly and easily start to ease discomfort and minimise the kind of pain that you feel.

Such systems can be used to help lift the discomfort that you feel around the neck, especially for those with chronic neck pain. However, it always makes sense to try and combine the use of an electric massage therapy system with regular exercise.

These tools can be a small but simple way to help you turn around your neck pain problems and make sure you can start to feel a bit better from a physical perspective as time goes on. While it can take a long time to recover from neck pain, using the right treatment and preventative tools and techniques can make a world of difference!

What kind of issues do i need to have to use N E K ?

Living with neck pain: Why does my neck hurt?

Of course, the main problem that you might have when it comes to neck pain is diagnosing the cause. The truth is that our necks can hurt for all manner of reasons. There is no one particular reason why your neck might hurt, but some of the most common reasons why you have neck pain might include:

  • Lifestyle issues. The most common reason for neck pain will stem from your lifestyle. If you are someone who is regularly sedentary and/or in a seated position, then you do increase the likelihood that your neck is going to feel a lot of pain and strain over time.
  • Physical injury. From whiplash in an accident to simply twisting your neck, neck pain could come from a form of physical injury. It could be a short-term injury that heals over time, or it could be a muscle/bone strain that could take considerably longer to recover from.
  • Repetitive strain. Whether starting at a TV for hours or a screen on a mobile device, most neck pain will come from repetitive strain. It could be a part of your job to simply always have your neck in one particular angle. As you might imagine, though, this will lead to issues.
  • Chronic conditioning. Sadly, some people have chronic issues with their necks that can be near-impossible to resolve. However, this is often the result of either a condition such as arthritis or long-term neck damage that has not been dealt with in any way.

The above are all common reasons as to why you are suffering from neck pain. For the most part, too, this will be hard for you to overcome without taking some kind of preventative action. If you want to know how to stop neck pain, then you should try the following suggestions.

Shipping & Delivery

Order Tracking

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Types of Shipments and Delivery Periods


We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia, Europe and Usa.


We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

Shipping time


Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 7-15 Business days
Canada, Europe 7-15 Business days
Australia, New Zealand 7-15 Business days
Mexico, Central America, South America 10-20 Business days

*This doesn’t include our 2-5 day processing time.

COVID-19 info

 Due to the pandemic (COVID-19), some packages can get delayed for up to 6 weeks before being delivered to you, it completely depends on the load of the delivery companies, not us. We will do our best to provide the fastest possible shipping, for any questions contact nekmassager.com

Thanks for understanding!


Payment Methods

We use STRIPE, PAY PAY & BAMBORA payment methods that are SSL secured and have encryption against theft.

Read more Here

Will the refund come back to my bank account ?

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Read more on refunds here

Affiliate & Refer program

How can I join to become an affiliate of N E K ?

After you purchase something from N E K, you become an affiliate automatically so that its easier for you to enter the affiliate area with your logins.

What benefits to I get as an N E K referrer / affiliate?

  • Earn 20% commission on each sale that comes from your link

How can I become a brand ambassador and get featured ?

If you want to get featured or become a brand ambassador please contact us through the contact form on contact us page

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